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Chris Tough 
Director & Head of Learning and Development

Mobile: +27 (0)79 506 3571


Graeme Pitt 
Head of Sales and Marketing

Mobile: +27 (0)83 415 1671


Head Office
10 Fuschia Lane, Phezulu Estate

Bothas Hill, Hillcrest, 3610
South Africa

Empathy in the Workplace – a Rare Gem! Do You Use It?

Nowadays in business, empathy is often overlooked, and yet it’s a vital component of successful communication and teamwork. Empathy, ‘the ability to understand and share the feelings of another’ is not just a social nicety; it’s a business imperative.

Why Empathy Matters

Empathy allows us to deal with the daily complexities of human relationships that define our work environment. It creates a culture of trust, encourages open communication, and leads to more collaborative teams. When colleagues understand and respect each other’s perspectives, the entire organisation benefits.

Improving Your Empathy Immediately with the, ‘Take-a-Moment Rule’

One really good way to immediately improve empathy and self-awareness in the workplace is to use the, ‘Take-a-Moment Rule.’  Before responding to a colleague, especially in tense or emotional situations, take a few moments to consider their perspective. Ask yourself:

  • What might they be feeling right now?

  • How does their background or current situation influence their viewpoint?

  • Can I find any common ground with their position?

You can also think of this as; “STOP – THINK – (and only then) … RESPOND”. Doing this is likely to alter the way you think and respond, and can really help to transform interactions, resulting in more thoughtful, positive responses and reducing misunderstandings.

Implementing Empathy

In the bigger picture, you can improve your empathy by starting to use ‘active listening’. This means, really focusing on the speaker with your mind and body; ignoring external distractions & pre-conceived thoughts, acknowledging their feelings, asking questions to aid clarity, showing genuine concern and interest, and responding appropriately. Encourage this behaviour across your team, and soon you’ll notice a shift towards a more empathetic and self-aware workplace.

Remember, empathy is a skill that can be developed with practice. By applying the, ‘Take-a-Moment Rule,’ and concentrating on using active listening you’re already taking two proactive steps towards creating a more harmonious and productive work environment.

Benefits of Empathy in the Bigger Picture

By improving our level of genuine empathy, we not only develop a positive work culture but also contribute to a more compassionate society and improved relationships. Let’s take these first steps towards making empathy a priority in our professional lives—it’s a small investment that yields significant returns.



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