ONLINE ELEARNING
A world class, comprehensive self-study eLearning programme
‘Effective Communication in the Workplace’
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19 self-study modules (over 25 hours of tuition)
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Essential content to improve corporate written, spoken and non-verbal communication
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An interactive learning experience with a high level of engagement
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Practical skills for immediate implementation in the workplace
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Suitable for English first and second language speakers, in all industries, and for staff at all levels of experience
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Accessible on all devices including smart phones, tablets and iPads
Contact us for an obligation free demo...
Module 1
Managing the Writing Process
Anticipated Learning Outcomes:
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How to assess your target reader and intention.
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Using the three stage writing process.
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How to make sure that your writing is comprehensive.
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How to create 'stand-alone' documents.
Module 2
How to Write Effective Emails
Anticipated Learning Outcomes:
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Discover why people don't respond to emails.
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How to crete effective subject headings.
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Writing style differences between internal and external emails.
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The correct use of greetings and closes.
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The structure of an email.
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Email etiquette - dos and don'ts.
Module 3
How to Write Effective Reports
Anticipated Learning Outcomes:
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How to have a clear intention and know your target reader
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Creating an effective reporting structure
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Comparing the content of long vs. short reports
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Collecting and organising the content of your report
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Writing style and tone for your report
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How to guide your reader by using effective turning signals
PROGRAMME OVERVIEW
Module 4
Writing Style & Tone
Anticipated Learning Outcomes:
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Practical guidelines for writing style and tone.
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How to avoid falling into the, 'Writing to Impress' trap!
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The importance of word choice to tone.
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How to be polite in your writing.
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Keeping your emotions 'in check'.
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Style tips - using bullet points correctly.
Module 5
Language & Grammar Use 1
Anticipated Learning Outcomes:
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Spelling trends and guidelines.
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How to write dates in documents.
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Using punctuation to aid clarity.
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Fixing 'the tenses' - step by step guidelines.
Module 6
Language & Grammar Use 2
Anticipated Learning Outcomes:
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To learn to use a variety of techniques for how to accurately describe trends and state opinions in reports and other documents.
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To become more accurate in the use of different types of prepositions.
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Fixing common language errors such as; 'words frequently confused'
Module 7
Advanced Report Writing
Anticipated Learning Outcomes:
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Revision to check that you have a clear intention and know the target reader when writing reports.
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How to ensure that the format or structure suits the report content.
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Tips and templates for the structures of various, specific reports, including:
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Investigative reports; Progress reports; and Proposals.
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Establishing how long and short reports differ in format and content.
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Introducing the 'Minto Principle' - This is a logical structure to use for report content.
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How to write effective ‘Executive summaries’ and tips on the 'dos and don’ts'.
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Guidelines for checking your writing style and word choice whilst editing.
Module 8
Business Intentions
Anticipated Learning Outcomes:
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To understand what Business Intentions are.
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To explore the need for having a 'clear intention' in all business tasks.
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The implications of what goes wrong when you don’t have a clear intention.
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A practical exploration of how to apply the use of clear Business Intentions when: Facilitating Meetings; Giving Presentations; Negotiations; and in Written Documentation using the following breakdown:
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Where does it start?
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First steps during the ‘Planning’ Phase.
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Applying business intentions during the ‘Execution’ Phase (the event).
Module 9
Fundamentals of Communication
Anticipated Learning Outcomes:
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The communication process.
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Two way communication & why it's so important to us.
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Barriers to communication - how to avoid them.
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Values, assumptions and attitudes.
Module 10
Listening Skills
Anticipated Learning Outcomes:
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Listening vs. hearing.
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Using active listening.
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How to use paraphrasing to improve communication.
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Using listening to interpret the real meaning.
Module 11
Questioning Techniques
Anticipated Learning Outcomes:
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To understand the importance of why we need questions, and how and why to use them correctly in spoken and written contexts.
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To know the difference between various types of questions, and how and when to use them effectively.
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These include:
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Open & closed questions
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Checking questions
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Leading questions & offering an alternative
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Practical advice and tips for using questions to become more knowledgeable and persuasive.
Module 12
Non-Verbal Communication
Anticipated Learning Outcomes:
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Understanding what body language is, and why it is such a powerful tool to master.
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To gain an understanding of your own body language, and how to use it to create a positive image.
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Understanding and using 'space zones' to improve your communication.
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How to interpret your clients' or colleagues' body language.
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How to use positive 'power plays' & 'anticipatory scanning' to improve your business success.
Module 13
Assertiveness & Behavioural Styles
Anticipated Learning Outcomes:
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To introduce the four behavioural styles & the role they play in communication.
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To understand the 'danger' of reacting instinctively, and to learn to, ‘Stop – Think and then Respond’.
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To complete an assessment to rate your own dominant behavioural styles
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To learn what it means to be 'assertive'.
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To explore why, when and how to be assertive.
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To understand the difference between assertive and aggressive behaviour.
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To master practical techniques for becoming more assertive at work.
Module 14
Conflict Management
Anticipated Learning Outcomes:
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To understand what conflict really is, and make a comparison between complaints and conflict.
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To understand the factors that trigger conflict.
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To complete a psychometric assessment to assess; 'How you handle conflict'.
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To learn how to stop problems before they become conflict.
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To master a number of practical conflict handling techniques.
Module 15
Emotional Intelligence
Anticipated Learning Outcomes:
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To understand what Emotional Intelligence is.
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To explore the benefits of being emotionally intelligent.
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To undertake an assessment to reveal your level of EI, and as a result of this assessment; to look at practical techniques for improved use in each of these aspects of emotional intelligence:
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Self-Awareness
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Managing our Emotions
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Motivation
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Empathy
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Social Skills
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Module 16
Language Use in Presentations
Anticipated Learning Outcomes:
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To evaluate 'What We See' in relation to language use in presentations. [Including: suitable clothing, the importance of colour choice in clothing, good body language tips to use, the impact of physical positioning and room/equipment layout].
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To evaluate 'What We Say' in relation to language use in presentations. [Including: a step by step structure to use for effective presentations and suggested phraseology to use in line with the target audience and intention].
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To evaluate 'How We say It' in relation to language use in presentations. [Including: how to maximise the effectiveness of; tone of voice, clarity of diction and vocal energy to improve the impact of the presentation].
Module 17
Language Use in Meetings
Anticipated Learning Outcomes:
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To evaluate 'What We See' in relation to language use in meetings. [Including: suitable clothing, the importance of colour choice in clothing, good body language tips to use, the impact of physical positioning and room/equipment layout].
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To evaluate 'What We Say' in relation to language use in meetings. [Including: a step by step structure to how to prepare for, and run, an effective meeting and suggested professional phraseology to use for the meeting].
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To evaluate 'How We say It' in relation to language use in meetings. [Including: how to maximise the effectiveness of; tone of voice, clarity of diction and vocal energy to improve the impact of the points being made in the meeting].
Module 18
Language Use in Negotiations
Anticipated Learning Outcomes:
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To evaluate 'What We See' in relation to language use in negotiations. [Including: suitable clothing, the importance of colour choice in clothing, good body language tips to use and how to 'read' the other party, the impact of physical positioning, timing and room/equipment layout].
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To evaluate 'What We Say' in relation to language use in negotiations. [Including: a step by step formula and techniques to use, and suggested professional phraseology and terminology to use when negotiating].
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To evaluate 'How We say It' in relation to language use in negotiations. [Including: how to maximise the effectiveness of; tone of voice, clarity of diction and vocal energy to improve the persuasiveness of the points being made].
Module 19
Telephone Etiquette
Anticipated Learning Outcomes:
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To understand the importance of good telephone etiquette.
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How to develop a consistently professional greeting.
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Learn to use proactive telephone techniques including:
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Being prepared.
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Being reliable.
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Taking & leaving messages.
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Time management on the phone.
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Become proficient in handling angry callers.
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The importance of using positive language & how to do this.
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How to use clear diction and a positive tone on the phone.
Pre Course
Rate Yourself Assessment
Possible Objectives:
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To complete a series of questions (the 'assessment tool') in order to receive feedback (i.e. a recommended 'Learning Path') in relation to your current level of effective business language use.
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To assess your strengths and development areas in terms of all aspects of language use in the business environment.
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Either, to assist your decisions in creating a personal action plan relating to which modules you would like to complete; or…
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To make use of the recommended 'Learning Path' which offers a list of the suggested modules you would need to improve your business language use.
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Note: You could use the suggested 'Learning Path' as your curriculum and complete only these modules; alternatively you could use this as a 'guide' only and create your own learning path, or even work through the entire curriculum (all 19 modules) over a period of time.
Post Course
Rate Yourself Assessment
Possible Objectives:
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To complete a series of questions using the, 'Post Course - Rate Yourself Assessment Tool' in order to measure your improvement and receive feedback after completing the online modules in the curriculum/your personal recommended 'Learning Path'.
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To compare your pre course assessment results with your post course assessment results.
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To assess your new strengths, and receive advice on areas that would still benefit from further.