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ONLINE ELEARNING

A world class, comprehensive self-study eLearning programme
‘Effective Communication in the Workplace’

  • 19 self-study modules (over 25 hours of tuition)

  • Essential content to improve corporate written, spoken and non-verbal communication

  • An interactive learning experience with a high level of engagement

  • Practical skills for immediate implementation in the workplace

  • Suitable for English first and second language speakers, in all industries, and for staff at all levels of experience

  • Accessible on all devices including smart phones, tablets and iPads

Contact us for an obligation free demo...

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Module 1
Managing the Writing Process

Anticipated Learning Outcomes:

  • How to assess your target reader and intention.

  • Using the three stage writing process.

  • How to make sure that your writing is comprehensive.

  • How to create 'stand-alone' documents.

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Module 2
How to Write Effective Emails

Anticipated Learning Outcomes:

  • Discover why people don't respond to emails.

  • How to crete effective subject headings.

  • Writing style differences between internal and external emails.

  • The correct use of greetings and closes.

  • The structure of an email.

  • Email etiquette - dos and don'ts.

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Module 3
How to Write Effective Reports

Anticipated Learning Outcomes:

  • How to have a clear intention and know your target reader

  • Creating an effective reporting structure

  • Comparing the content of long vs. short reports

  • Collecting and organising the content of your report

  • Writing style and tone for your report

  • How to guide your reader by using effective turning signals

PROGRAMME OVERVIEW

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Module 4
Writing Style & Tone

Anticipated Learning Outcomes:

  • Practical guidelines for writing style and tone.

  • How to avoid falling into the, 'Writing to Impress' trap!

  • The importance of word choice to tone.

  • How to be polite in your writing.

  • Keeping your emotions 'in check'.

  • Style tips - using bullet points correctly.

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Module 5
Language & Grammar Use 1

Anticipated Learning Outcomes:

  • Spelling trends and guidelines.

  • How to write dates in documents.

  • Using punctuation to aid clarity.

  • Fixing 'the tenses' - step by step guidelines.

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Module 6
Language & Grammar Use 2

Anticipated Learning Outcomes:

  • To learn to use a variety of techniques for how to accurately describe trends and state opinions in reports and other documents.

  • To become more accurate in the use of different types of prepositions.

  • Fixing common language errors such as; 'words frequently confused'

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Module 7
Advanced Report Writing

Anticipated Learning Outcomes:

  • Revision to check that you have a clear intention and know the target reader when writing reports.

  • How to ensure that the format or structure suits the report content.

  • Tips and templates for the structures of various, specific reports, including:

  • Investigative reports; Progress reports; and Proposals.

  • Establishing how long and short reports differ in format and content.

  • Introducing the 'Minto Principle' - This is a logical structure to use for report content.

  • How to write effective ‘Executive summaries’ and tips on the 'dos and don’ts'.

  • Guidelines for checking your writing style and word choice whilst editing.

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Module 8
Business Intentions

Anticipated Learning Outcomes:

  • To understand what Business Intentions are.

  • To explore the need for having a 'clear intention' in all business tasks.

  • The implications of what goes wrong when you don’t have a clear intention.

  • A practical exploration of how to apply the use of clear Business Intentions when: Facilitating Meetings; Giving Presentations; Negotiations; and in Written Documentation using the following breakdown:

  • Where does it start?

  • First steps during the ‘Planning’ Phase.

  • Applying business intentions during the ‘Execution’ Phase (the event).

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Module 9
Fundamentals of Communication

Anticipated Learning Outcomes:

  • The communication process.

  • Two way communication & why it's so important to us.

  • Barriers to communication - how to avoid them.

  • Values, assumptions and attitudes.

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Module 10
Listening Skills

Anticipated Learning Outcomes:

  • Listening vs. hearing.

  • Using active listening.

  • How to use paraphrasing to improve communication.

  • Using listening to interpret the real meaning.

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Module 11
Questioning Techniques

Anticipated Learning Outcomes:

  • To understand the importance of why we need questions, and how and why to use them correctly in spoken and written contexts.

  • To know the difference between various types of questions, and how and when to use them effectively.

  • These include:

    • Open & closed questions

    • Checking questions

    • Leading questions & offering an alternative

  • Practical advice and tips for using questions to become more knowledgeable and persuasive.

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Module 12
Non-Verbal Communication

Anticipated Learning Outcomes:

  • Understanding what body language is, and why it is such a powerful tool to master.

  • To gain an understanding of your own body language, and how to use it to create a positive image.

  • Understanding and using 'space zones' to improve your communication.

  • How to interpret your clients' or colleagues' body language.

  • How to use positive 'power plays' & 'anticipatory scanning' to improve your business success.

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Module 13
Assertiveness & Behavioural Styles

Anticipated Learning Outcomes:

  • To introduce the four behavioural styles & the role they play in communication.

  • To understand the 'danger' of reacting instinctively, and to learn to, ‘Stop – Think and then Respond’.

  • To complete an assessment to rate your own dominant behavioural styles

  • To learn what it means to be 'assertive'.

  • To explore why, when and how to be assertive.

  • To understand the difference between assertive and aggressive behaviour.

  • To master practical techniques for becoming more assertive at work.

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Module 14
Conflict Management

Anticipated Learning Outcomes:

  • To understand what conflict really is, and make a comparison between complaints and conflict.

  • To understand the factors that trigger conflict.

  • To complete a psychometric assessment to assess; 'How you handle conflict'.

  • To learn how to stop problems before they become conflict.

  • To master a number of practical conflict handling techniques.

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Module 15
Emotional Intelligence

Anticipated Learning Outcomes:

  • To understand what Emotional Intelligence is.

  • To explore the benefits of being emotionally intelligent.

  • To undertake an assessment to reveal your level of EI, and as a result of this assessment; to look at practical techniques for improved use in each of these aspects of emotional intelligence:

    • Self-Awareness

    • Managing our Emotions

    • Motivation

    • Empathy

    • Social Skills

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Module 16
Language Use in Presentations

Anticipated Learning Outcomes:

  • To evaluate 'What We See' in relation to language use in presentations. [Including: suitable clothing, the importance of colour choice in clothing, good body language tips to use, the impact of physical positioning and room/equipment layout].

  • To evaluate 'What We Say' in relation to language use in presentations. [Including: a step by step structure to use for effective presentations and suggested phraseology to use in line with the target audience and intention].

  • To evaluate 'How We say It' in relation to language use in presentations. [Including: how to maximise the effectiveness of; tone of voice, clarity of diction and vocal energy to improve the impact of the presentation].

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Module 17
Language Use in Meetings

Anticipated Learning Outcomes:

  • To evaluate 'What We See' in relation to language use in meetings. [Including: suitable clothing, the importance of colour choice in clothing, good body language tips to use, the impact of physical positioning and room/equipment layout].

  • To evaluate 'What We Say' in relation to language use in meetings. [Including: a step by step structure to how to prepare for, and run, an effective meeting and suggested professional phraseology to use for the meeting].

  • To evaluate 'How We say It' in relation to language use in meetings. [Including: how to maximise the effectiveness of; tone of voice, clarity of diction and vocal energy to improve the impact of the points being made in the meeting].

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Module 18
Language Use in Negotiations

Anticipated Learning Outcomes:

  • To evaluate 'What We See' in relation to language use in negotiations. [Including: suitable clothing, the importance of colour choice in clothing, good body language tips to use and how to 'read' the other party, the impact of physical positioning, timing and room/equipment layout].

  • To evaluate 'What We Say' in relation to language use in negotiations. [Including: a step by step formula and techniques to use, and suggested professional phraseology and terminology to use when negotiating].

  • To evaluate 'How We say It' in relation to language use in negotiations. [Including: how to maximise the effectiveness of; tone of voice, clarity of diction and vocal energy to improve the persuasiveness of the points being made].

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Module 19
Telephone Etiquette

Anticipated Learning Outcomes:

  • To understand the importance of good telephone etiquette.

  • How to develop a consistently professional greeting.

  • Learn to use proactive telephone techniques including:

    • Being prepared.

    • Being reliable.

    • Taking & leaving messages.

    • Time management on the phone.

    • Become proficient in handling angry callers.

  • The importance of using positive language & how to do this.

  • How to use clear diction and a positive tone on the phone.

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Pre Course
Rate Yourself Assessment

Possible Objectives:

  • To complete a series of questions (the 'assessment tool') in order to receive feedback (i.e. a recommended 'Learning Path') in relation to your current level of effective business language use.

  • To assess your strengths and development areas in terms of all aspects of language use in the business environment.

  • Either, to assist your decisions in creating a personal action plan relating to which modules you would like to complete; or…

  • To make use of the recommended 'Learning Path' which offers a list of the suggested modules you would need to improve your business language use.

  • Note: You could use the suggested 'Learning Path' as your curriculum and complete only these modules; alternatively you could use this as a 'guide' only and create your own learning path, or even work through the entire curriculum (all 19 modules) over a period of time.

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Post Course
Rate Yourself Assessment

Possible Objectives:

  • To complete a series of questions using the, 'Post Course - Rate Yourself Assessment Tool' in order to measure your improvement and receive feedback after completing the online modules in the curriculum/your personal recommended 'Learning Path'.

  • To compare your pre course assessment results with your post course assessment results.

  • To assess your new strengths, and receive advice on areas that would still benefit from further.

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