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ELearning Solution

Our comprehensive self-study solution featuring 19 modules and pre and post-course assessments is designed to elevate communication skills across all levels within your organisation and is available as a self-study tool or part of a supported blended learning approach. From group licensing for small teams to complete customisation and ownership for larger enterprises, we have options to suit you.

Living Dynamics
Effective Communication in the Workplace
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  • 19 self-study modules (over 25 hours of tuition)

  • Essential content to improve corporate written, spoken and non-verbal communication

  • An interactive learning experience with a high level of engagement

  • Practical skills for immediate implementation in the workplace

  • Suitable for English first and second language speakers, in all industries, and for staff at all levels of experience

  • Accessible on all devices including smart phones, tablets and iPads


Access eLearning on all devices
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Module 1
Managing the Writing Process

Anticipated Learning Outcomes:

  • How to assess your target reader and intention.

  • Using the three stage writing process.

  • How to make sure that your writing is comprehensive.

  • How to create 'stand-alone' documents.

Module 2
How to Write Effective Emails

Anticipated Learning Outcomes:

  • Discover why people don't respond to emails.

  • How to crete effective subject headings.

  • Writing style differences between internal and external emails.

  • The correct use of greetings and closes.

  • The structure of an email.

  • Email etiquette - dos and don'ts.

Module 3
How to Write Effective Reports

Anticipated Learning Outcomes:

  • How to have a clear intention and know your target reader

  • Creating an effective reporting structure

  • Comparing the content of long vs. short reports

  • Collecting and organising the content of your report

  • Writing style and tone for your report

  • How to guide your reader by using effective turning signals

Module 4
Writing Style & Tone

Anticipated Learning Outcomes:

  • ​Practical guidelines for writing style and tone.

  • How to avoid falling into the, 'Writing to Impress' trap!

  • The importance of word choice to tone.

  • How to be polite in your writing.

  • Keeping your emotions 'in check'.

  • Style tips - using bullet points correctly.

Module 5
Language & Grammar Use #1

Anticipated Learning Outcomes:

  • Spelling trends and guidelines.

  • How to write dates in documents.

  • Using punctuation to aid clarity.

  • Fixing 'the tenses' - step by step guidelines.

Module 6
Language & Grammar Use #2
  • To learn to use a variety of techniques for how to accurately describe trends and state opinions in reports and other documents.

  • To become more accurate in the use of different types of prepositions.

  • Fixing common language errors such as; 'words frequently confused'

Module 7
Advanced Report Writing

Anticipated Learning Outcomes:

  • How to ensure that the format or structure suits the report content.

  • Tips and templates for the structures of various, specific reports.

  • Establishing how long and short reports differ in format and content.

  • Introducing the 'Minto Principle'.

  • How to write effective ‘Executive summaries’.

  • Guidelines for checking your writing style and word choice whilst editing.

Module 8
Business Intentions

Anticipated Learning Outcomes:

  • To understand what Business Intentions are.

  • To explore the need for having a 'clear intention' in all business tasks.

  • The implications of what goes wrong when you don’t have a clear intention.

  • A practical exploration of how to apply the use of clear Business Intentions when: Facilitating Meetings; Giving Presentations; Negotiations; and in Written Documentation.

Module 9
Fundamentals of Communication

Anticipated Learning Outcomes:

  • The communication process.

  • Two way communication & why it's so important to us.

  • Barriers to communication - how to avoid them.

  • Values, assumptions and attitudes.

Module 10
Listening Skills

Anticipated Learning Outcomes:

  • Listening vs. hearing.

  • Using active listening.

  • How to use paraphrasing to improve communication.

  • Using listening to interpret the real meaning.

Module 11
Questioning Techniques

Anticipated Learning Outcomes:

  • To understand the importance of why we need questions, and how and why to use them correctly.

  • To know the difference between various types of questions, and how and when to use them effectively.

  • Practical advice and tips for using questions to become more knowledgeable and persuasive.

Module 12
Non-Verbal Communication

Anticipated Learning Outcomes:

  • Understanding what body language is, and why it is such a powerful tool.

  • To gain an understanding of your own body language, and how to use it to create a positive image.

  • Understanding and using 'space zones' to improve your communication.

  • How to interpret your clients' or colleagues' body language.

  • How to use positive 'power plays' & 'anticipatory scanning' to improve your business success.

Module 13
Assertiveness & Behavioural Styles

Anticipated Learning Outcomes:

  • To introduce the four behavioural styles & the role they play in communication.

  • To understand the 'danger' of reacting instinctively.

  • To complete an assessment to rate your own dominant behavioural styles

  • To explore why, when and how to be assertive.

  • To understand the difference between assertive and aggressive behaviour.

  • To master practical techniques for becoming more assertive at work.

Module 14
Conflict Management

Anticipated Learning Outcomes:

  • To understand what conflict really is, and make a comparison between complaints and conflict.

  • To understand the factors that trigger conflict.

  • To complete a psychometric assessment to assess; 'How you handle conflict'.

  • To learn how to stop problems before they become conflict.

  • To master a number of practical conflict handling techniques.

Module 15
Emotional Intelligence

Anticipated Learning Outcomes:

  • To understand and explore the benefits of being emotionally intelligent.

  • To undertake an assessment to reveal your level of EI, and as a result of this assessment; to look at practical techniques for improved use in each of these aspects of emotional intelligence:

    • Self-Awareness

    • Managing our Emotions

    • Motivation

    • Empathy

    • Social Skills

Module 16
Language Use in Presentations

Anticipated Learning Outcomes:

  • To evaluate 'What We See', 'What We Say' and 'How We Say it' in relation to language use in presentations.

  • The module includes a step by step structure to use for effective presentations as well as suggested phraseology to use in line with the target audience and intention.  

Module 17
Language Use in Meetings

Anticipated Learning Outcomes:

  • To evaluate 'What We See', 'What We Say' and 'How We Say it' in relation to language use in meetings.

  • The module includes a step by step structure to how to prepare for, and run, an effective meeting and suggested professional phraseology to use for the meeting.

Module 18
Language Use in Negotiations

Anticipated Learning Outcomes:

  • To evaluate 'What We See', 'What We Say' and 'How We Say it' in relation to language use in negotiations.

  • The modules includes a set of techniques to apply when negotiating as well as suggested professional phraseology and terminology to use.

Module 19
Telephone Etiquette

Anticipated Learning Outcomes:

  • To understand the importance of good telephone etiquette.

  • How to develop a consistently professional greeting.

  • Learn to use proactive telephone techniques.

  • The importance of using positive language & how to do this.

  • How to use clear diction and a positive tone on the phone.

Pre Course
Rate Yourself Assessment Tool

Possible Objectives:

  • To complete a series of questions that help you to assess your strengths and development areas in terms of all aspects of language use in the business environment.

  • To make use of the recommended 'Learning Path' which offers a list of the suggested modules you would need complete to improve your business language use.

Post Course
Rate Yourself Assessment Tool

Possible Objectives:

  • To complete a series of questions that will help you to assess and measure your areas of improvement after completing the online modules that were recommended within your personal 'Learning Path'.

  • To compare your pre course assessment results with your post course assessment results.

  • To assess your new strengths, and receive advice on areas that would still benefit from further.

Programme Contents

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Website Enquiry

Contact Us

Chris Tough 
Director & Head of Learning and Development

Mobile: +27 (0)79 506 3571


Graeme Pitt 
Head of Sales and Marketing

Mobile: +27 (0)83 415 1671


Head Office
10 Fuschia Lane, Phezulu Estate

Bothas Hill, Hillcrest, 3610
South Africa

A world class, comprehensive self-study eLearning programme ‘Effective Communication in the Workplace’

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