Module 1

Anticipated Learning Outcomes:

• How to assess your target reader and intention.

• Using the three stage writing process.

• How to make sure that your writing is comprehensive.

• How to create 'stand-alone' documents.

Module 2

Anticipated Learning Outcomes:

• Discover why people don't respond to emails.

• How to crete effective subject headings.

• Writing style differences between internal and external emails.

• The correct use of greetings and closes.

• The structure of an email.

• Email etiquette - dos and don'ts.

Module 3

Anticipated Learning Outcomes:

• How to have a clear intention and know your target reader

• Creating an effective reporting structure

• Comparing the content of long vs. short reports

• Collecting and organising the content of your report

• Writing style and tone for your report

• How to guide your reader by using effective turning signals

Module 4

Anticipated Learning Outcomes:

• ​Practical guidelines for writing style and tone.

• How to avoid falling into the, 'Writing to Impress' trap!

• The importance of word choice to tone.

• How to be polite in your writing.

• Keeping your emotions 'in check'.

• Style tips - using bullet points correctly.

Module 5

Anticipated Learning Outcomes:

• Spelling trends and guidelines.

• How to write dates in documents.

• Using punctuation to aid clarity.

• Fixing 'the tenses' - step by step guidelines.

Module 6

• To learn to use a variety of techniques for how to accurately describe trends and state opinions in reports and other documents.

• To become more accurate in the use of different types of prepositions.

• Fixing common language errors such as; 'words frequently confused'

Module 7

Anticipated Learning Outcomes:​

• How to ensure that the format or structure suits the report content.

• Tips and templates for the structures of various, specific reports.

• Establishing how long and short reports differ in format and content.

• Introducing the 'Minto Principle'.

• How to write effective ‘Executive summaries’.

• Guidelines for checking your writing style and word choice whilst editing.

Module 8

Anticipated Learning Outcomes:

• To understand what Business Intentions are.

• To explore the need for having a 'clear intention' in all business tasks.

• The implications of what goes wrong when you don’t have a clear intention.

• A practical exploration of how to apply the use of clear Business Intentions when: Facilitating Meetings; Giving Presentations; Negotiations; and in Written Documentation.

Module 9

Anticipated Learning Outcomes:

• The communication process.

• Two way communication & why it's so important to us.

• Barriers to communication - how to avoid them.

• Values, assumptions and attitudes.

Module 10

Anticipated Learning Outcomes:

• Listening vs. hearing.

• Using active listening.

• How to use paraphrasing to improve communication.

• Using listening to interpret the real meaning.

Module 11

Anticipated Learning Outcomes:

• To understand the importance of why we need questions, and how and why to use them correctly.

• To know the difference between various types of questions, and how and when to use them effectively.

• Practical advice and tips for using questions to become more knowledgeable and persuasive.

Module 12

Anticipated Learning Outcomes:

• Understanding what body language is, and why it is such a powerful tool.

• To gain an understanding of your own body language, and how to use it to create a positive image.

• Understanding and using 'space zones' to improve your communication.

• How to interpret your clients' or colleagues' body language.

• How to use positive 'power plays' & 'anticipatory scanning' to improve your business success.

Module 13

Anticipated Learning Outcomes:

• To introduce the four behavioural styles & the role they play in communication.

• To understand the 'danger' of reacting instinctively.

• To complete an assessment to rate your own dominant behavioural styles

• To explore why, when and how to be assertive.

• To understand the difference between assertive and aggressive behaviour.

• To master practical techniques for becoming more assertive at work.

Module 14

Anticipated Learning Outcomes:

• To understand what conflict really is, and make a comparison between complaints and conflict.

• To understand the factors that trigger conflict.

• To complete a psychometric assessment to assess; 'How you handle conflict'.

• To learn how to stop problems before they become conflict.

• To master a number of practical conflict handling techniques.

Module 15

Anticipated Learning Outcomes:

• To understand and explore the benefits of being emotionally intelligent.

• To undertake an assessment to reveal your level of EI, and as a result of this assessment; to look at practical techniques for improved use in each of these aspects of emotional intelligence:

  • Self-Awareness

  • Managing our Emotions

  • Motivation

  • Empathy

  • Social Skills

Module 16

Anticipated Learning Outcomes:

• To evaluate 'What We See', 'What We Say' and 'How We Say it' in relation to language use in presentations.

• The module includes a step by step structure to use for effective presentations as well as suggested phraseology to use in line with the target audience and intention.  

Module 17

Anticipated Learning Outcomes:

• To evaluate 'What We See', 'What We Say' and 'How We Say it' in relation to language use in meetings.

• The module includes a step by step structure to how to prepare for, and run, an effective meeting and suggested professional phraseology to use for the meeting.

Module 18

Anticipated Learning Outcomes:

• To evaluate 'What We See', 'What We Say' and 'How We Say it' in relation to language use in negotiations.

• The modules includes a set of techniques to apply when negotiating as well as suggested professional phraseology and terminology to use.

Module 19

Anticipated Learning Outcomes:

• To understand the importance of good telephone etiquette.

• How to develop a consistently professional greeting.

• Learn to use proactive telephone techniques.

• The importance of using positive language & how to do this.

• How to use clear diction and a positive tone on the phone.

Pre Course

Possible Objectives:

• To complete a series of questions that help you to assess your strengths and development areas in terms of all aspects of language use in the business environment.

• To make use of the recommended 'Learning Path' which offers a list of the suggested modules you would need complete to improve your business language use.

Post Course

Possible Objectives:

• To complete a series of questions that will help you to assess and measure your areas of improvement after completing the online modules that were recommended within your personal 'Learning Path'.

• To compare your pre course assessment results with your post course assessment results.

• To assess your new strengths, and receive advice on areas that would still benefit from further.