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Conflict Management Training

Communication, Conflict Management & Assertiveness

Target Audience

This programme is aimed at all employees who are interested in developing their ability to engage in oral interactions in a wide range of socio-cultural, learning and/or workplace contexts. Their goal should be to learn how to become more assertive and how to deal with conflict in an effective manner.

Course Overview

This Communication, Conflict Management and Assertiveness programme aims to make learners more aware of verbal communication (what we say and how we say it) and our non-verbal communication, or body language. The third aspect of communication, written communication, is covered in other workshops offered by Living Dynamics.

The material considers our ability to listen and gives ways of improving this. It investigates how we feel about ourselves, (our self-image) and discusses practical ways of being more assertive and feeling good about who we are. It explores how and why people behave as they do, and gives techniques for conflict management and handling awkward situations. We investigate the use of body language and learn ways to be more aware of our own body language and how to read other people’s body language. 

A fascinating look into human behaviour which will leave learners feeling energised to go out into the world and implement new ways of interacting with people at work and socially. 

This Communication, Conflict Management and Assertiveness programme will enable delegates to communicate effectively face-to-face or telephonically across barriers created by culture, language or hierarchy. It will assist learners to be more assertive and manage conflict by using practical skills and techniques.  

Specific Outcomes Covered

  • To learn the importance of communication in organisations.

  • To determine the barriers which exist that stop us from communicating effectively.

  • To learn how to diagnose and break down these barriers.

  • To analyse your own listening skills and to learn how to improve your active listening.

  • To discover the elements of having a good self-image and how to enhance that image.

  • To explore your level of emotional intelligence.

  • To evaluate behavioural styles and how to use verbal techniques to minimise conflict and deal with awkward situations.

  • To learn how to use body language to read signals sent by others and to be more sensitive to their needs in the work context.

  • To learn how to deal with difficult people and situations.

Training Medium

Interactive outcome-based workshop, including a Living Dynamics' learner workbook, exercises, role-plays and communicative games, and assignments. PowerPoint slides and many communicative activities.

NQF Level : 4
Credits Awarded: 5
Duration: Two days

Applicable Unit Standard: Engage in sustained oral/signed communication and evaluate spoken/signed text. (119462 US. No.)

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